Eric, So many posters have questions for you, and what's great is that you seem willing and very able to answer them. Given that and the fact that you worked for the company, the information you have been providing has helped so many people already. For some, it's just a relief to finally get information from someone with your experience and credibility. It hasn't been easy for a lot (good grief, I started to spell it "alot"....thanks blastingpowder!) of people to deal with friends and family who don't see the deception Arbonne has created.
I'm taking the suggestion of a poster and re-posting your first few posts in case anyone has missed them........
Ok,let me start by saying that I am no longer with Arbonne. I finally voluntarily resigned from the company August 18th, partially for reasons unrelated to the company or its management. Next, I think that a little history is in order here becuase the company (as some of you might know) underwent a "management buyout" (fancy name for "we've been sold!") and has been under complete control of a private equity firm called Harvest Partners (www.harvpart.com) since December of 2004. Formerly the company was owned by Levlad (https://www.natures-gate.com) and Harvest aquired Arbonne by buying Levlad.
I had known Stian for four years prior to my departure and I believe he is still a man of integrity and a very nice guy personally. But he now must do Mr. Bob Henry's bidding. His position with the company has been greatly reduced in the past two years and he was assigned the task by Bob Henry of heading up the compliance dept. However Bob Henry really oversees and overrules whatever that department does as with all departments within the company.
Three are many people in management who will be shocked and surprised to see me on here. But I felt it was my duty to exposed the mismanagement that I have seen in this company over that past year and a half. This mismanagement has cause both financial and emotional difficulty (and in some cases ruin) for thoudands of consultants and I can tell you factually and frankly that Mr. Bob Henry could care less about that as long as Harvest Partners (who put him in his position) is making what ever money they can from you, the consultant.
Rita Davenport has, is and always will be a figurehead and "spokesmodel" for this company rather than a real management person. She rarely is seen at Arbonne corporate headquarters in Irvine,California preferring to work out of her home in Phoenix,Arizona when she is not dispensing the standard Arbonne propaganda at ACTNow, NTC or other similar meeetings around the country. I can say that I have actually spoken no more that five or ten words to her in these past four years because like I said, she is nothing more than the "face" of Arbonne or you might say "honorary president" Bob Henry runs Arbonne. He is the CEO.
There is a lot more going on that just unethical conduct by consultants . I realize that that is the problem that a lot of people on this board face and that is one of the principal reasons for its existance.
To answer one question up front, I do not know of very many RVPs and NVPs what are being terminated for ethical violations.
I realize that many of the following things that I will bring up are not going of interest at first glance because they do not address the up line/downline ethics and puppy dog issues. But I think they paint a portrait of what I have found to be very shoddy management and thus should be of interest to all who want the truth about Arbonne to be told.
Most of the calls--at least 75% percent by my observation-- that come through Arbonne's call center are complaint calls. These complaints are generally ignored by the upper management of the company. I was told that the marketing department did not want to hear complaints --that, in fact, "they did not care how the consultants felt"
That is a pretty bad attitude in my estimation!
Here are a few of the complaints:
1. A long standing comoplaint concerns the poor quality of the containers , especially the RE9 product containers. The pumps on the RE9 products continue to to be faulty and the company has had to spend literally thousands of dollars to replace the bottles that are bad. I would think that any company would want to fix a problem like that rather than put a lot of its customers through so much hassle and rather than having to spend thousands of dollars that could be spent elsewhere.
2. Another major complaint concerns packaging. Especially with the new Indiana warehouse, the company has completely thrown out packaging that worked and substituted much cheaper packaging that has resulted in lots of damaged goods and missing products for thousands of consultants.
Again, maybe you have not personally experienced these problems but I have received too many phone calls and emails from those who have. These poor gals were all excited about sharing the product with their friends and new customers etc. But they call up so very disappointed and emabarrased becasuse the have promised their cusytomers products that they can't deliver due to cheap uncaring company practices. I am sick and tired of having to represent a company who treats its customer base as poorly as Arbonne has.
The third and most recent complaint I heard before I left concerned allergic reactions, which I already briefly addresed under another heading on this board. The company is getting hundreds (that I am personally an "ear-witness" to) of comments all saying that the RE9 products are causing major facial and skin breakouts and turning away a lot of customers. Is Levlad (the manufacturer of this line) looking into this? At the time I left, they were not.
As far as the puppy dog thing and other unethical practices, look for those to continue unabated as long as the company is making bucks off of those people! Right before I left, I started hearing from many people in Hawaii who wre being asked to start out their new consultants at $2500 (as their first purchase) so that their upline could move up the ladder. And they are doing it with PUPPIES!!!
So It looks like the Andy Inman gang has infected the islands too. And that is sad!!!
I would finally ask that those who are still consultants and need to have dealings with Arbonne customer service by phone or email, that you be patient with the CSRs. They, (like I was) are sincerely trying to do their job as honestly and effectively as they can. They are not to blame fr the company's misdeeds, yet they often bear the brunt of consultant anger. The answers they are given to work with are the answers that the Bob Henry gang has given to them to say to you. They are often inadequate and contradictory. And in some cases, the field support phone and email staff are not given any answers at all! (Even on the pro-Arbonne boards I read comments about how field support did not know that answer to questions the consultants wre calling about- you can blame Mr. Henry for that!)
A NOTE TO ARBONNE MANAGEMENT:
If you are reading this , rather than be disappointed at a former employee for airing your dirty laundry in public, why not do the honest thing and admit your mistakes. Kick out the RVPs and NVPs who are promoting unethical practices. Improve and restructure your product manufacturing and distribution. The "cheapest way" is not always the best way" Stop trying to make a fast buck for Harvest Partners and yourselves and start doing right by your consultants and retail clients.